Our “Quality without Compromise” objectives and goals include:
Customer satisfaction consistent with professional standards and ethics.
Continual improvement of our services.
Giving consideration to the requirements of society and the environment in compliance with our environmental and health and safety policy.
Efficiency in providing products and service.
Flexible and fast responses to market opportunities.
The ACE policy is thus directed towards achieving the following:
Promoting customer loyalty and repeat and referred business through providing a prospective customer with an assurance that products and services supplied to an order shall comply with an agreed specification.
Competitive advantage through improved organizational capabilities.
Improving managerial and technical skills and to instill the need for self-discipline and attention to detail in all personnel.
Continual employee job related training to support quality matters.
Creation of value for stakeholders through optimization of costs and resources.
Setting measurable objectives and targets and developing quality management programmes for continual improvement.
THE ACE HEARTBEAT
P = PRICE Q = QUALITY R = RELIABILITY S = SERVICE T = TRUST